Introduction
At Vortex Dynamics Solutions, we strive to provide the highest quality services and products. We understand that there may be occasions where a refund is requested. However, due to the nature of our products and services, our refund policy has been established to ensure clarity and fairness for both parties. By purchasing our services or products, you agree to the terms outlined in this Refund Policy.
Digital Products and Software
Due to the nature of our digital products (such as software, licenses, and digital downloads), all sales are final. Once the purchase is made and the product has been delivered, no refunds will be issued. We encourage you to carefully review the product details, system requirements, and compatibility before making your purchase.
Services
For custom services such as software development, cloud deployment, and enterprise systems integration, Vortex Dynamics Solutions operates on a project basis. Since these services are tailored to your specific requirements, all service fees are non-refundable once the work has commenced.
In cases where the project is still in its early stages and no significant work has been done, partial refunds may be considered at the sole discretion of Vortex Dynamics Solutions.
Subscription-Based Products
For subscription-based products, such as cloud services or software licenses, no refunds will be issued after payment is processed. You may, however, cancel the subscription at any time before the next billing cycle to avoid further charges. There are no pro-rated refunds for unused periods.
Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute with your bank or payment provider, we reserve the right to suspend access to all products and services associated with your account. Additionally, you will be responsible for any fees incurred due to the dispute.
Defective or Incomplete Deliverables
If you receive a defective or incomplete product, please contact us immediately at [support@vortexsolutionspro.com]. We will work with you to resolve the issue. Depending on the situation, we may provide a replacement, fix the defect, or issue a partial refund at our discretion. Refunds for defective products will only be issued if the defect cannot be corrected or replaced.
Request for Refund
To request a refund or discuss your purchase, please contact our support team at [support@vortexsolutionspro.com] within 7 days of purchase. Include your order number, product details, and reason for the request. We will review your case and, if applicable, determine the next steps.
Changes to the Refund Policy
Vortex Dynamics Solutions reserves the right to update or modify this Refund Policy at any time without prior notice. The most current version of the policy will be posted on our website. Any changes will become effective immediately upon posting.
Governing Law
This Refund Policy is governed by and construed in accordance with the laws of Zambia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Zambia.
Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Vortex Dynamics Solutions
P. O Box 24,
Bende Road, Olympia Park,
Lusaka, Zambia.
Email: info@vortexsolutionspro.com
Support: support@vortexsolutionspro.com